Welcome to Prestige Shoe Shop at urbanshoecollection.com. These Terms and Conditions govern your use of our website and purchases of our premium footwear and accessories. By accessing our site or making a purchase, you agree to these terms.
1. Our Commitment
At Prestige Shoe Shop, we combine timeless craftsmanship with modern convenience. These terms reflect our commitment to excellence in both our products and your shopping experience.
2. Website Use
2.1 Eligibility
Our website and services are intended for discerning gentlemen aged 18+ who appreciate fine footwear. By using our site, you represent that you meet these criteria.
2.2 User Responsibilities
- Provide accurate account and payment information
- Maintain confidentiality of your login credentials
- Use the site only for lawful purposes
- Not attempt to interfere with site operations
2.3 Intellectual Property
All content on our site, including text, images, logos, and product designs, is the property of Prestige Shoe Shop and protected by intellectual property laws. Unauthorized use is prohibited.
3. Products & Services
3.1 Product Descriptions
We take pride in offering:
- Handcrafted men’s footwear including Oxfords, brogues, monk straps, and loafers
- Premium leather goods and shoe care products
- Classic styles with contemporary refinement
While we strive for accuracy, slight variations in color or texture may occur due to the natural characteristics of leather.
3.2 Availability
Products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.
4. Orders & Payments
4.1 Order Process
Orders are processed within 1-2 business days. You will receive an order confirmation via email.
4.2 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.3 Pricing
All prices are in USD. We reserve the right to adjust prices due to market conditions or errors, though we will honor the price at time of order confirmation.
5. Shipping & Delivery
5.1 Shipping Areas
We serve customers worldwide, excluding select Asian regions and remote areas. Some restrictions may apply.
5.2 Shipping Options
- Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after dispatch)
- Free Shipping: Orders over $50 via EMS (15-25 business days after dispatch)
Delivery times are estimates and may vary due to customs processing.
5.3 Customs & Duties
International customers are responsible for any applicable customs fees, taxes, or import duties.
6. Returns & Exchanges
6.1 Eligibility
We accept returns/exchanges within 15 days of delivery if:
- Items are unworn and in original condition
- All packaging and tags are included
- No signs of wear or damage are present
6.2 Non-Returnable Items
- Opened shoe care products (polishes, creams, cleaners)
- Shoe trees and Valet Boxes (unless defective)
- Final sale items
6.3 Return Process
- Contact customer service at [email protected] for authorization
- Package items securely in original packaging
- Ship to: Prestige Shoe Shop Returns, 70 Tenmile, San Diego, US 92103
International customers are responsible for return shipping costs.
6.4 Refunds
Refunds are issued to the original payment method within 7-10 business days after inspection. Original shipping fees are non-refundable except in cases of our error.
7. Warranty & Liability
7.1 Product Quality
Each pair is inspected before dispatch. Contact us immediately if you receive damaged or defective merchandise.
7.2 Limitation of Liability
Prestige Shoe Shop shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access.
8. Privacy & Data Protection
Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.
9. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the site constitutes acceptance of any changes.
10. Governing Law
These terms shall be governed by the laws of the State of California, USA.
11. Contact Us
For questions about these Terms:
Email: [email protected]
Address: 70 Tenmile, San Diego, US 92103